Once69 takes the privacy of every member seriously. This document clearly explains how we collect, use, store and protect your personal information at all times.
Six layers of data protection once69 applies to every member account
All data transmitted between your device and once69's servers is protected with industry-standard 256-bit SSL encryption — the same level of protection used by leading banking institutions in Malaysia.
Once69 member personal data is stored on servers protected by multi-layered firewalls, strict access controls, and 24/7 monitoring. No unauthorized individual can access your information.
Once69 has never sold, rented or traded members' personal data to any third party for marketing or commercial purposes. Your data belongs to you — not to us as a business asset.
Only specifically authorized once69 staff who have passed rigorous background checks are permitted to access member data — and only to the extent required to carry out their duties.
The once69 security system undergoes regular technical audits by independent parties to detect and patch any vulnerabilities before they can be exploited. Your security is always kept up to date.
Once69 is fully compliant with the Personal Data Protection Act 2010 (PDPA) of Malaysia. All data collection and processing is conducted in accordance with the established legal framework.
Important Note: This Privacy Policy forms part of the agreement between you and once69. By using our platform, you agree to the data collection and usage practices described in this document.
This Privacy Policy explains how once69 ("we", "Platform") collects, uses, stores, and protects your personal information ("Personal Data") when you use the once69 website, mobile app, and all related services.
We understand that your trust in once69 depends largely on your confidence that your personal information is handled with full responsibility and transparency. That is why we wrote this Privacy Policy in plain, easy-to-understand language — not confusing legal jargon — so you truly know what happens with your data.
Once69 complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia and all related regulations currently in force. All data processing is carried out on a valid legal basis, whether through your consent, contractual necessity or the legitimate interests of once69 as the platform operator.
Once69 collects several categories of data to enable us to provide a complete, secure and legally compliant service:
We may also collect data you provide voluntarily, such as information shared when contacting the once69 support team, feedback submitted through customer satisfaction surveys, or additional details you add to your own account profile.
once69 only collects data that is strictly necessary for the stated purposes. We do not collect personal data that is excessive or irrelevant to the services we offer.
Personal data collected by once69 is used exclusively for the following purposes:
Once69 will not use your personal data for any purpose beyond those stated above without first obtaining your additional consent.
Once69 does not sell or disclose members' personal data to third parties for their own marketing purposes. However, in the course of operating the platform, we work with select categories of third-party partners:
All third parties working with once69 are bound by strict confidentiality agreements and are only permitted to use shared data for the purposes mutually agreed upon. once69 conducts due diligence assessments before engaging any new service provider.
once69 is not responsible for the privacy practices of third parties operating outside our direct control. Each provider has its own privacy policy applicable to their services.
Once69 uses cookies and similar tracking technologies to enhance the user experience, maintain login session security and understand how members use our platform.
There are three categories of cookies used by once69:
You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the once69 platform. Any changes to cookie settings will take effect from your next browsing session.
Protecting members' personal data is once69's top priority. We consistently invest in the latest security infrastructure to ensure your information is always kept safe.
While once69 takes all reasonable precautions, no digital system can guarantee absolute security. In the event of a data breach affecting your personal information, once69 will notify you within 72 hours of becoming aware of the incident, in line with best practices for data protection.
Your once69 account is protected with one-way password encryption (hashing). This means even once69 staff cannot view your original password — that is the security standard we uphold.
Once69 retains members' personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
Once the retention period expires, once69 will securely delete or anonymize your personal data so it can no longer be linked to your identity. The deletion process is carried out using methods that meet industry information security standards.
As a once69 member and as an individual under Malaysia's PDPA, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data once69 holds about you at any time.
You have the right to request correction of any personal data that is inaccurate or out of date.
You may request deletion of your data under certain circumstances, subject to legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request a restriction on the processing of your data while any inquiry or complaint is under review.
To exercise any of the rights above, please contact the once69 privacy team via email or live chat. We will process your request within 30 working days. For complex requests or those involving large volumes of data, this period may be extended to up to 60 days, with advance notice provided to you.
The once69 platform is strictly limited to individuals aged 18 and above. once69 does not knowingly collect any personal data from children or minors under the age of 18.
Should we find that personal data of an individual under the age of 18 has been collected without proper age verification, we will take immediate action to delete that data and close the relevant account. Parents or guardians with concerns about their child's privacy in relation to the once69 platform may contact us directly for assistance.
If you suspect someone under the age of 18 is using the once69 platform, please report it to our support team immediately via live chat.
Once69 reserves the right to modify this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or improvements in how we handle members' personal information.
Members will be notified of any material amendments to this Privacy Policy via in-platform notifications and an email to their registered address, at least seven (7) days before the changes take effect. The latest version of the Privacy Policy with its update date will always be available on this page.
Your continued use of the once69 platform after any amendments take effect will be considered your acceptance of the latest version of this Privacy Policy. You are encouraged to review this page periodically to stay informed about how once69 protects your information.
For any inquiries, requests or complaints regarding this Privacy Policy or the processing of your personal data by once69, please contact our team through the following channels:
We aim to respond to all privacy-related inquiries within 3 working days. For requests that require further processing, we will notify you of a more precise timeframe.
You may also refer to the FAQ us for answers to frequently asked questions about privacy and account security, or visit the Responsible Gaming to learn more about how once69 protects the wellbeing of our members.