Once69 believes that online entertainment should be enjoyable, not burdensome. We provide a range of self-control tools and support to ensure every member plays within healthy and comfortable limits.
Once69 exists to deliver an enjoyable entertainment experience — not to become a source of financial or emotional stress for anyone.
We understand that for most members, playing at once69 is a way to relax and enjoy leisure time. However, we also recognize that for some individuals, gaming habits can shift into something more serious without them realizing it. That is why once69 invests seriously in a comprehensive responsible gaming program.
This programme is more than just an added feature — it is part of how once69 operates. From daily deposit limit tools to full self-exclusion options, all these controls are available directly in your account and can be activated at any time without waiting for approval.
The key to healthy gaming is self-awareness. once69 encourages every member to stay in tune with their personal limits, play with money set aside purely for entertainment, and never attempt to chase losses. Remember — every gaming session should end with a smile, not regret.
Take note if you are experiencing any of the following signs:
If you identify two or more of the signs above, once69 encourages you to use the available self-control tools or contact our support team immediately.
Six core values that shape once69's commitment to the well-being of every member
Member well-being is always prioritized over short-term profit. once69 would rather a member take a short break than continue playing in a psychologically unhealthy state.
The once69 registration process requires age verification through strict KYC. No individual under 18 can create an account or access any games on our platform.
The once69 system actively monitors play patterns that indicate potential problems. Members identified as at risk will receive notifications and an offer of assistance from our team.
Deposit limits, loss limits, session limits, forced breaks, and self-exclusion — all these controls can be activated by members directly in their account settings without waiting for approval from once69.
The once69 support team is trained to handle problem gambling enquiries with empathy and zero judgment. You can speak with us confidentially at any time.
Once69 displays win odds, return-to-player (RTP) percentages and game information transparently. We do not hide the fact that the house always has an edge in the long run.
All these tools are accessible directly from your account settings — free, instant and unconditional
Set the maximum amount you wish to deposit within a given period. Once the limit is reached, the once69 system will automatically block any additional deposits until the new limit period begins.
Takes effect immediatelySet the maximum loss amount you are willing to accept per day, week, or month. Once this limit is reached, your account will be blocked from any betting activity until the limit period resets.
Takes effect immediatelySet a maximum duration for each gaming session. once69 will send a reminder when your time limit is approaching and automatically end the session when your period expires.
Real-time notificationsChoose a break period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place any bets. This option is ideal if you feel you need a short break.
Active within minutesIf you feel you need to stop completely, the self-exclusion option allows you to close account access for a period of 6 months, 1 year, 3 years, or permanently. This decision cannot be reversed before the period ends.
Full protectionYou can choose to opt out of any bonus offers, promotions, or marketing communications from once69 at any time. This helps reduce the temptation to play more than planned.
Takes effect immediatelyFour simple steps to activate any self-control tool in your once69 account
Use your registered account to log in to the once69 platform via the website or mobile app.
Click your profile icon at the top of the screen, then select "Account Settings" from the dropdown menu.
On the settings page, you will find a dedicated tab for all available once69 self-control tools.
Choose the type of control, set the value or duration that suits you, and confirm your selection. The control will take effect immediately.
If you have difficulty accessing these settings or need immediate assistance, contact the once69 support live chat and our team will help you activate the controls you need within minutes.
A short questionnaire to honestly assess your own gaming habits
Answer the following questions honestly. If you answer "Yes" to two or more questions, we encourage you to contact the once69 support team.
1. Have you ever played longer or spent more than you originally planned?
○ Yes, sometimes ○ Never2. Have you ever played with money that was meant for other necessities?
○ Yes, it has happened ○ Never3. Has someone close to you ever expressed concern about your gaming habits?
○ Yes, they have mentioned it ○ Never4. Have you ever tried to stop playing but were unable to?
○ Yes, I have tried ○ NeverThis questionnaire is not a diagnosis — it is simply a guide to encourage self-reflection. There are no right or wrong answers here.
Responsible gaming means enjoying wagering as a controlled form of entertainment — not as a way to generate income, solve financial problems, or escape emotional stress. When played within sensible limits, it can be a genuinely enjoyable experience.
Once69 defines responsible gaming as a state in which a player: sets personal limits before playing, accepts the outcome of every session — whether a win or a loss — with composure, does not allow gaming to interfere with personal relationships or daily responsibilities, and always knows when it is time to stop.
This doesn't mean you can't play seriously or feel disappointed when you lose — those feelings are perfectly normal. What matters is how you respond afterwards: can you stop and carry on with your day as usual, or do you feel compelled to keep playing to "get back" what you lost?
If you are concerned about the gaming habits of someone you care about, once69 understands this is a difficult and sensitive situation. Sometimes, people experiencing gaming problems are unaware of them or unwilling to acknowledge them on their own.
The most important thing you can do is approach them with compassion and without accusation. Listen first, understand their perspective, and offer your support sincerely. Avoid arguments or making threats you won't follow through on — these rarely work and can damage your relationship.
If you suspect someone is using your once69 account without authorization, please contact our support team immediately. We can help block access and swiftly investigate any suspicious account activity.
once69 encourages concerned members to refer their loved ones to professional support resources. Our support team can provide information on assistance organisations operating in Malaysia.
Once69 enforces a zero-tolerance policy on participation by underage individuals. All prospective members are required to complete an age verification process via KYC before they can make any deposit or access paid games.
If you suspect a child or teenager is using the once69 platform, please report it to us immediately via live chat. We will investigate promptly and take appropriate action. Child safety is a shared responsibility.
The once69 support team is available 24/7 to help you activate self-exclusion controls or talk through any concerns you may have.
If you need to stop playing right now, contact once69 live chat and let our team know. Your account will be suspended within minutes.
Answers to the most frequently asked questions by once69 members