Once69 Terms and Conditions – Complete Guide to Using Malaysia's Entertainment Platform

1 Acceptance of Terms

This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Member") and once69 ("Platform", "we", "us"). These Terms govern your access to and use of the once69 website, mobile app, services, content, and all products provided by us.

By clicking the "Register" button, accessing your account, or using any part of the once69 platform, you confirm that you have read, understood, and agreed to be bound by these Terms, as well as the once69 Privacy Policy, which forms part of this agreement.

These Terms take effect from the date you register your once69 account or from the date of first use of the platform, whichever is earlier. once69 reserves the right to modify these Terms at any time, and notice of changes will be sent to members via email or displayed within the platform.

2 Eligibility & Account Registration

To register and use the once69 services, you must meet all of the following eligibility requirements:

• Be at least 18 years of age at the time of registration.
• Not on any voluntary self-exclusion list of any gambling platform.
• Acting on your own behalf and not on behalf of any third party.
• Not prohibited from participating in online gambling activities under any applicable law.
• Providing accurate, truthful, current, and complete personal information during the registration process.

Each individual is permitted to hold only one (1) active account at once69. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, or financial details — are strictly prohibited and will result in the closure of all associated accounts and forfeiture of all balances and wins.

Once69 reserves the right to request identity verification documents (KYC) at any time, including a copy of your ID, proof of address, and supporting documents related to financial transactions. Failure to provide the requested documents within the specified timeframe may result in temporary suspension or permanent closure of the account.

Members are solely responsible for keeping their account information up to date at all times. Any changes to personal details such as phone number, email address, or banking information must be reported to the once69 support team promptly to avoid service disruption.

3 Deposits & Withdrawals

Once69 supports a range of local payment methods including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, ShopeePay, and direct bank transfer. All transactions are processed in Malaysian Ringgit (MYR).

Deposit:

• The minimum deposit is MYR 30 per transaction.
• No maximum daily deposit limit is set for accounts that have completed the KYC process.
• Deposit funds will be credited to your once69 account automatically once payment confirmation is received, typically within 1–5 minutes.
• Once69 does not charge any additional fees for deposit processing.

Withdrawal:

• The minimum withdrawal amount is MYR 50 per request.
• All withdrawal requests are processed within 3–15 minutes for verified accounts.
• The bank account used for withdrawals must be in the same name as the once69 account holder.
• Once69 reserves the right to request additional verification for withdrawal requests exceeding a certain amount before processing is approved.
• Withdrawals made to third-party accounts will not be processed and will be returned to the account balance.

4 Bonuses & Promotions

Once69 offers a variety of bonuses and promotions from time to time to reward loyal members and welcome new ones. All bonuses are subject to the wagering (rollover) requirements specified in their respective promotion terms.

• The welcome bonus may only be claimed once per new member.
• Rollover requirements must be met within the stated bonus validity period before withdrawals are permitted.
• Bonuses may not be transferred between accounts or redeemed directly for cash.
• Once69 reserves the right to void any bonus obtained through fraudulent means or promotion abuse.
• Members who use multiple accounts or arbitrage techniques to obtain bonuses will receive a permanent account suspension.
• All bonus-related decisions made by once69 management are final.

Special promotions such as weekly cashback, slot rebates, and birthday bonuses may carry additional terms that vary by offer. Members are encouraged to read the terms of each promotion carefully before participating. More information on current promotions is available on the once69 promotions page or by contacting our support team.

5 Game Rules

All games available on the once69 platform are operated in accordance with their respective rules as set by certified game providers. once69 acts as the platform operator and does not modify game mechanics in any way.

• The outcome of all games is final and cannot be disputed on the basis of luck or personal preference.
• In the event of a technical disruption during a game session, each case will be reviewed individually based on system logs recorded by the once69 server.
• Confirmed wagers cannot be cancelled or changed once the game has started.
• The minimum and maximum betting limits for each game are clearly displayed within the respective game interface.
• Once69 reserves the right to restrict or suspend access to any game for maintenance purposes without prior notice.
• Wins resulting from technical errors or system bugs are void and will not be credited to the member's account.

For Live Casino games, playing sessions are subject to dealer availability and table capacity. once69 does not guarantee the availability of specific tables at all times, particularly during peak hours and while special promotions are running.

6 Prohibited Activities

Once69 members are strictly prohibited from engaging in any of the following activities. Violation of any of these prohibitions will result in immediate action, including permanent account closure and reporting to the relevant authorities.

• Registering or operating more than one once69 account.
• Using another person's personal information or a false identity during registration or KYC verification.
• Using automation software, bots, scripts, or any third-party tools to access or play on the once69 platform.
• Engaging in any form of collusion or chip dumping intended to manipulate game outcomes.
• Abusing bonuses through arbitrage techniques, hedging, or the use of multiple accounts.
• Money laundering or using the once69 platform for any unlawful financial purpose.
• Attempting to hack, breach, or disrupt the security and stability of the once69 system.
• Using the once69 platform for activities that violate applicable Malaysian law.

7 Account Closure & Suspension

Once69 reserves the right to suspend or close any member's account at any time, with or without notice, where there is reasonable cause to do so. This includes, but is not limited to, violations of these Terms, suspected fraudulent activity, or requests from legal authorities.

• Members whose accounts are suspended for investigation purposes will be notified by email within 48 hours.
• If the investigation finds no wrongdoing, the account will be reinstated and the original balance fully restored.
• Accounts closed due to fraud or breach of terms are not eligible for a balance refund.
• Members may request voluntary account closure at any time by contacting the once69 support team.
• Voluntary account closure does not affect any financial obligations currently in process.

For members who wish to take a break from playing, once69 offers a temporary self-exclusion option that can be activated through your account settings or by contacting our support team. Learn more about this feature on the Responsible Gaming us.

8 Data Protection & Privacy

Once69 takes the protection of all members' personal data seriously. All information collected during registration and platform use is secured with 256-bit SSL encryption and stored on secure servers with strict access controls.

Your personal information is used solely for account management, transaction processing, identity verification (KYC), customer service delivery, and compliance with applicable legal requirements. once69 will not sell, rent, or disclose members' personal information to third parties without your consent, except where required by law.

For detailed information on how once69 collects, uses, and protects your personal data, please refer to Privacy Policy which forms part of this agreement.

9 Limitation of Liability

The once69 platform is provided on an "as is" and "as available" basis. once69 strives to ensure the platform operates without interruption at all times; however, we cannot guarantee that the service will always be free from technical errors, network disruptions, or system failures beyond our control.

• Once69 is not liable for any loss or damage arising from service disruptions caused by factors beyond our control, including internet outages, natural disasters, or third-party infrastructure failures.
• Members are solely responsible for the gaming decisions they make and any financial losses resulting from their wagering activity.
• Once69 is not liable for any consequences arising from processing delays caused by banks or third-party payment service providers.
• Once69's maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

10 Disputes & Resolution

Once69 is committed to resolving every dispute fairly, transparently, and within a reasonable timeframe. If you have any complaint or dispute regarding your account, a transaction, or a game, please follow the procedure below:

• Contact the once69 support team via live chat or email within 30 days of the date of the disputed incident.
• Include relevant supporting evidence such as screenshots, transaction numbers, and detailed information about the issue encountered.
• The once69 support team will provide an initial response within 24 hours and resolve cases within 7 working days.
• If a resolution is unsatisfactory, the issue may be escalated to once69 senior management for further review.

All disputes that cannot be resolved through once69's internal process will be referred to a mutually agreed independent arbitration body. The arbitration decision is final and binding on both parties.

11 Terms Amendment

Once69 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on the platform, unless a different effective date is specified.

Members will be notified of any material amendments via their registered email address at least seven (7) days before the changes take effect. It is the member's responsibility to ensure their registered email address remains active and up to date.

Your continued use of the once69 platform after any amendments take effect constitutes your acceptance of the revised terms. If you do not agree with any amendment, you have the right to close your account before the effective date.

12 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the once69 team is here to help.

You may also refer to the FAQ for answers to frequently asked questions, or visit our Responsible Gaming to learn more about the self-exclusion tools available at once69.